** AT PRESENT WE ARE UNABLE TO SHIP TO THE EU AND NORTHERN IRELAND **
On the 13th December 2024 new legislation came into place - GSPR (General Product Safety Regulations) on items shipped to the EU and Northern Ireland, which means that for now I won't be shipping any items to these places.
Orders placed in error will unfortunately have to be cancelled.
Apologies for any inconvenience caused.
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LAST POST DATE FOR CHRISTMAS ORDERS
MADE TO ORDER ITEMS* (Such as the Birthstone Collection, Christmas Decorations and the Bridal Collection) - Friday 6th December 2024.
ALL OTHER ITEMS - Friday 13th December 2024.
*If you are unsure whether your chosen piece is made to order, please contact me prior to ordering.
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UK Delivery Prices
£20.00 and under (Royal Mail First Class Signed For) £2.50
£21.00-£50.00 (Royal Mail First Class Signed For) £5.00
£51.00 - £500.00 (Royal Mail Special Delivery) £8.00
£501.00 + (Royal Mail Special Delivery) FREE
Gift Vouchers, Foil Prints, Cards, Pouches and Bookmarks (Royal Mail Estimated 2-3 day delivery) FREE
We aim to dispatch all "in stock" items within 48 hours of confirmation of your payment. For all made to order items you will be advised of an approximate dispatch date via email.
LEAD TIMES
Our lead times for made to order items does vary throughout the year, however an approximate guide can be seen below:
The Bridal Collection - For jewellery items please allow up to 4 weeks and for hair accessories please allow up to 8 weeks.
The Birthstone Collection - please allow up to 2 weeks.
Should you require your item quicker than the estimated date, please let me know prior to ordering and I will do my best to accommodate your required date.
You will receive an email confirming that your item has been dispatched, occasionally these email do drop into junk mail, so please do check in there if you are expecting an email from me.
Items are dispatched Monday - Friday. They will not be dispatched on weekends or bank holidays.
If you are purchasing an item as a gift you are able to select a different delivery address at the checkout, so that the recipient can have the item delivered directly to them. A hand written message can also be included, simply write your message in the comments box at the checkout.
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I hope that you are happy with your purchase from Eva-Mae Jewellery but if, for any reason it has failed to meet your expectations, you may return your jewellery within 7 working days of receipt for a full refund. Items must be unworn and in a resaleable condition with their original packaging. Please contact me before returning any items.
Refunds will be processed as soon as possible, but please allow up to 28 days for the refund to show up in your account. Refunds can only be made to the original payment card used for your order.
Please note that whilst the original delivery cost will be refunded, the delivery cost for returning the item must be paid by the customer and it is recommended that you use a method of postage that is tracked, such as Royal Mail Special Delivery as refunds will only be made on receipt of the returned item.
Bespoke items or those that have been made to your individual requirements cannot be returned unless faulty.
The return of earrings is not accepted, this is in compliance with Health and Hygiene Regulations.
If your item is faulty or you have received the wrong item by mistake, please follow the above procedure. For faulty or wrong items you will have 14 days to return the item. Please contact me prior to the return. In the situation of a faulty or wrong item you will also be refunded for the return postage.
Please note that no refunds will be given after your wedding date.
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Please send the item you wish to return to:
Eva-Mae
5 St James Square
Boroughbridge
York
YO51 9AS
If you have any queries regarding this returns policy please contact me here